Tuesday, 21 October 2014

Microsoft Outlook: Cannot start Microsoft Outlook. Cannot open the Outlook window.

My customer encountered the above error this morning when she tried load her MS Outlook;

Investigation shows that customer's e-mail account profile has been corrupted;

Outlook profile was recreated issue resolved;


Steps:

  • Goto Control Panel
  • Click on the Drop-down menu in "View by" then select Large icons
  • Select Mail
  • Click Show Profiles
  • Click Add
  • Type Profile Name then click OK
  • Select Always use this profile
  • Click Apply
  • Click OK
  • Launch MS Outlook again