A call was logged by my customer this morning concerning the above error message encountered while trying to launch eGain 11 application.
Investigation shows that indicated error message is related to java runtime environment.
Solution(s):
Install either of the below listed java versions to get your eGain app loaded;
- Java 6 update 30
- Java 7 update 17
- Java 7 update 67
eGain Message: An error was encountered while loading the Login window. Close this browser window, and then try to access the system from a new browser window.
